Wellsome boundaries

Wellsome is an employee well-being platform to help your team thrive. We are committed to providing a clear path and easy access for every employee to strengthen their resilience and improve their mental health through our 3 step care model which combines prevention, prediction, and intervention.

We follow the World Health Organization (WHO) definition of mental health as a “state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community.”

There are many strong testaments that mental health plays an important role in achieving personal, professional, and societal development, as illustrated by the inclusion of mental health in the United Nations Sustainable Development Goals.


To deliver our short-term solution-based care model effectively, here are some clear boundaries that define what you can expect from us and the limitations of our care model.

Wellsome is not a crisis service

Wellsome is not an immediate crisis service and we don’t employ staff to be on call in the event of a mental health crisis.

Wellsome is also not a medical service.

If you feel you are experiencing any mental health emergency, are considering suicide, or feel that you’re a danger of hurting yourself or others, you should immediately call one of the following numbers

Wellsome is here to support your well-being, help strengthen your resilience, and improve your mental health. That is why before booking any counseling session with Wellsome, we will always ask you to confirm you are psychologically safe.

Wellsome is not suitable for certain mental health conditions

Wellsome is not suitable for people who have enduring, complex mental health conditions such as schizophrenia, treatment-resistant depression, anorexia, dementia, severe substance misuse, bipolar disorder, post-traumatic stress disorder (PTSD), or personality disorders where functioning is severely impaired or the person is at risk.

Our network of counselors and mental health professionals is dedicated to help improve your mental health and well-being. The counselor that we match you with based on a number of criteria including the topics you want to work on can support you if you experience high stress, risk of burnout, grief, overthinking, uncertainty, low self-esteem, anxiety, depression, or a variety of other mental health challenges, so long as you’re able to manage your well-being day-to-day and you aren’t considering hurting yourself or others.

Wellsome cannot provide you with a formal diagnosis

Wellsome is unable to provide you with a formal diagnosis.

Wellsome does not offer a substitute for psychotherapeutic and/or medical treatment.

Whilst our mental health professionals can provide support and intervention with several mental health topics, they are unable to provide you with a formal diagnosis. If you require this, you should talk to your general practitioner about a referral to a psychiatrist or specialist service. Wellsome cannot replace psychotherapy.

Wellsome will not offer advice

Counseling is not giving advice and your counselor can not tell you how to make decisions or how to live your life.

Our counselors are available to offer their emotional support and equip you with the resources that can help you develop a healthy and resilient mind. But ultimately, what you choose to do outside of Wellsome counseling sessions is your own responsibility.

Wellsome is confidential (within ethical and legal limits)

Wellsome takes privacy and confidentiality seriously. We’re fully GDPR compliant.

We protect your privacy which means your employer will never get access to any personally identifiable data, nor will your employer know that you booked a counseling session.

To facilitate a match with your counselor we will use the email address or contact you gave us when you booked the session. We advise you don’t use your work email in the counseling request as depending on your work calendar settings this might expose the existence of the counseling to your employer.

Anything you share with your Wellsome counselor is strictly between you and them in nearly all circumstances. The only exception is if someone clearly shows an intention to harm themselves or others. In these cases, we’ll flag up the situation as an emergency as legally required by the law and/or stipulated by ethical guidelines.

Wellsome is fully committed to protecting users’ privacy and will never sell your personal information to third parties or data brokers.

Counselors may discuss some of their work with their clinical supervisor in order to be able to support you better. If that is the case, they must keep you anonymous. This means they won’t tell their supervisors anything that could identify you – they will only discuss matters, such as what technique to employ to provide the best possible mental health support.

If you still have some questions, please get in touch at â€“ we’re here to help.

Thank you for joining us on a journey to better workplace well-being.